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Posted By Walter Davies
I intend to use the HSE stress questionnaire as part of our stress risk assessment. Our HR dept do not want to use a questionnaire until someone shows the first signs of stress - as they fear that people will lie and then start taking time off work before we can take supportive action
Has anyone used the HSE questionnaire in a 150+ size company and found a high percentage of stressed people?
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Posted By Vernon Kay
Stress is just an indication of workplace problems such as poor working conditions, the wrong number of staff, poor morale.
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Posted By David Bannister
Sounds like the same argument often used against health surveillance - "we may be lifting our (ostrich) heads out of the sand"
If there's a problem, then there's a problem. As for people taking "sickies" - do they do that now? If so then why? If not, why should they start?
Not had lunch yet, hence simplistic response!
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Posted By NeilM Poyznts-Powell
Hi Walter,
In a previous life we used the 'Work positive' toolkit to aid the assessment and measurement of stress. This system has various mechanisms in place to prevent incorrect answers scewing the process. The system does incorporate the Health and Safety Executive's (HSE) Management Standards for Work-related Stress.
The organisation I used it in was a national company with approximately 200-300 employees per a site and it worked fine.
I have attached a link for your perusal:
http://www.hebs.com/workpositive/
Reagards,
Neil
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Posted By Kieran J Duignan
Walter
The website to which Neil refers offers an informative and economic approach.
The HSE questionnaire actually uses an ergonomic model of work; I've used similar tools to the one you refer to in a company of over 1000 employees at a time of major change (downsizing and eventually splitting of the company). There the HR people were well-led and eager to give a lead on understanding sources of stress and either preventing harmful stress (when possible) or teaching employees at all levels how to manage it healthily and productively.
Over 50 years ago, i.e. 1955, a psychologist called George Kelly published the tools used in that company: repertory grids and self-characterisation. The management development manager learned how to administer repertory grids and interpret the data.
I worked directly as a counsellor and coach with over 600 of the employees in this company and, to my knowledge, only 1 person was unable to learn to manage his stress level effectively i.e, to the point that he/she was unable to function significantly better than without any professional intervention.
From what you've written, the root problem is the failure of the HR profession to learn the elements of health and safety management and to learn how to assess stress validly and competently. To the extent that you have the appropriate knowhow, you are well advised to design appropriate methods of stress management and invite your HR colleagues to learn to use them, with you.
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Posted By Robert S Woods
The TUC produced a tool for gauging an organisations potential for stress related problems. It was called The Stress MOT. I personally think it was one of the best tools of its kind. If it had have been sold rather than given away I reckon it could have made the author a fortune.
It might still be on their web site.
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Posted By ddraigice
Walter,
As part of the Management Regs the company should have a policy of dealing with/preventing stress. PArt of that would be to assess and monitor.
You could put it to them that if they aren't doing this then they arent complying with the regs and liable to enforcement action.
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Posted By Jeffrey Watt
Walter
Yes to your first question.
Don't know to your second i.e. what is a high percentage as opposed to an acceptable level. Using the questionnaire will give you data but not necessarily answers.
Say for example you get a good return (say over 50% of questionnaires) and the data says you are a 3.12 on average for the demands section of the questionnaire. Doesn't really tell you a lot unless you have a context to place that value in. This is where an experienced facilitator and focus group are useful for teasing out solutions to perceived issues thrown up by the questionnaire, IMHO.
If you are getting scores below 2.5 I would guess you can accept you got problems just because it is below the middle possible value between 0 and 5.
Lies, damn lies and statistics.
Kind regards
Jeff
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Posted By J Knight
Yes, we have run the HSE stress tools three times so far, using version 1 (the draft version) as we feel it is less intimidating to complete.
We didn't find anything we didn't already suspect was there; by that I mean that we already knew that there were problems in the workplaces concerned; what the tools did was enable us to be much more focused in addressing them as they gave us an analysis to replace what was previously merely knowledge that 'there was a problem'.
Jeffrey is dead right in identifying the need for structured follow-up which should involve staff, management and people with some knowledge of team and human relationships,
John
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