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Posted By Simon Dean
So what do you do if you have very good near miss reporting culture and the majority of Near Misses are regarding MHE (Hitting posts, racking, each other etc) and from these Near Misses you have taken action in the form of;
1. Awareness
2. Training
3. Review of Risk Assessments
4. Review of Work Processes
5. Review of Environment
6. Truck Damage Recording System
7. Culture Change (Mindset)
But they continue to happen and that the only route left is disciplinary, but you can't discipline people for reporting a near miss because they won't report them!!!!
We do have cameras so we can catch the occasional incident but when it comes down to it, what ever we do our lives are in the hands of people driving these trucks. What can you do?
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Posted By Darren J Fraser
1. Check their work load.......it may be that they are working under restrictive deadlines.
2. Watch the process / visit the workplace on a regular basis to monitor the standard of driving.
3. If you see something that is not correct or you feel is dangerous, stop the individual concerned there and then and ask them to explain, why they did what they did.
4. Carry out spot inspections of the trucks, involving the driver and their manager/s.
5. Be seen and heard.......they may feel that no-one is taking notice of what is going on, and therefore are not responding to the training or awareness programmes.
6. Identify any trends, e.g. time of day, persons involved, specific areas etc from your near miss reports to see if anything in particular stands out. You may find for example that certain times of the day, the work load is higher and therefore more near miss reports are around this time, one solution could be the introduction of a booking in system, or the work load spread more evenly across the day, especially if a work rate bonus scheme is in operation.
7. If all else fails then discipline is the last resort, however I always think that discipline is counter productive for the reasons that you have already stated.
Hope you manage to sort out your issue, and that the above if not already conducted, gives you a few more avenues to explore.
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Posted By Dean Stevens
Simon
Good advice from the poster above.
You may have already explored these avenues but consider them if you have not.
1. Is there enough space between the aisles?, in my experiance in some warehouses the distance between racking in some aisles is shorter than in other areas, this makes things more difficult for the FLT operator and these areas will be more prone to damage.
2. Is this damage occuring where fork lift trucks have to go round corners or turn around?
3. Any blind spots causing the damage?
4. Surface condition ok? Again in my experiance i have discovered certain areas within our cold stores that used to cause the FLT/PPT to slide when braking?
5. Is a one way system viable? Have you considered this if possible?, a much safer system that is sure to reduce MHE collisions with one another.
6. Do you have adequate racking guards in place? Investigate using alternative guards if your existing guards are not doing their job? At one of our depots we are testing a foam type guard that absorbs the collision preventing any damage to the racking.
7. Involve a specialist racking company, they may have additional ideas that can help?
8. Brainstorm, Brainstorm , Brainstorm - Get your teams together for brainstorming sessions to see if you can determine the reasons for further damage, ensure everyone is involved from the FLT drivers down to the handyman.
I do hope you solve the problem, please keep us updated with your results.
good luck.
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Posted By Simon Dean
Darren / Dean
Two lots of good advice there! I have already taken pretty much most of what you have both said into consideration and there has been many meetings with Managers, Operators, Cleaners etc, however you have raised a few points which i will take on board. So much appreciated. Thank You.
But i am finding that sometimes you can do a much as is reasonably practicable other than wire the trucks up so that every time they hit something they get an electric shock....although..
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Posted By stephen j mills
Simon,
There is a system called, I think, 'Log-It' whereby all your trucks are fitted with computer aided equipment, and drivers issued with fobs to allow them only to operate equipment for which they are authorised by you.
The computer aided stuff can be used to register any collision etc, and you can track who did what as the computer will keep a log of it. After 3 hits (say) the fob of a driver will cut out, not allowing him to continue working until it has been re-set. That includes any truck other than the one being used at the time of the collisions.
One of the premises I visit has installed just this system and the numbers of such incidents have reduced significantly.
regards,
Steve Mills
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Posted By Alan Nicholls
If this is a regular occurrence. Give your drivers a refresher course. It sounds as though some bad habits have crept into the daily routine.
Luckily you have only had incidents, accidents tend to concentrate the mind for a little while, then it's back to brain in neutral time again.
Do you have areas that are darker or lighter than others, eg going from daylight to dim factory lighting. Just another possibility.
Regards Alan N
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Posted By Pete48
Simon, your post suggests the likelihood is that this may be passive failure and not active failure. Much of what we do is done on auto pilot(sic). For the moment, I would want to forget driver error as the cause and look closely at what is happening. Clearly there is something about the layout, the work patterns, the type of truck etc etc that is underlying this.
As others have said you or someone needs to spend a bit of time watching, how many critical actions, how much tolerance of failure, how many conflicting events which provide collision opportunity. People make mistakes, the more opportunity there is for critical mistake the more likely an incident, even with the best motivated, committed workforce.
Agree with you that there is absolutely no point in disciplining drivers without clear and equivocal evidence of lack of due diligence or reckless or dangerous driving and that is not likely to be the main cause here, is it?
And I dont intend to patronise but if you think you have already done it, do it again and again until you find what is causing the incidents, it cannot just be the drivers.
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Posted By Granville Jenkins
Hi Simon,
I suppose the bottom line in all this is that where operatives have had all the relevant training and supervision, and have been warned against carrying out certain activities and they continue to do so the only option you have left is to send everyone a polite letter which brings to their attention the acts or omissions which are of concern to the company.
Then while you have their attention hit them with a sting in the tail tactic (which will hopefully take away the headache caused by the brick wall!)by closing off the letter with a recital of the 'employees duties' under Section 7 of the Health and Safety at Work etc Act 1974 (HSWA), which specifically mentions that employees are to take reasonable care for the health and safety of themselves and others affected by their acts or omissions; and that employees are to cooperate with the employer and others to enable them to fulfill their legal obligations.
Finally, have a register that each employee must sign and date to confirm that they have received and read the letter and fully understand the duties that are placed upon them by the HSWA, and also mention that they will be responsible as individuals for any accident or incident that is caused because of their acts, omissions or horseplay.
A case of the pen being mightier than the sword (or in this instance a poor attitude to Health and Safety)!
Regards
Granville
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