Posted By Chris Jerman
Leigh
Here's some advice on SSOW for, as you declared, the lay-person. Think of them as a recipe.
Start with an overview of what the situation is
Explain what will be needed -eg equipment, other procedures, particular restrictions and advance notice of anything that needs to be done now, for later.
Then go in steps, only highlighting the things that must be done. SSOWs are NOT lists of do's and dont's. They're lists of do's. Never use negative imagery like people doing daft things. The level of detail is dependant on the complexity of the task in fairness. But try to stick to one side of A4 if you can - people will skip to the end otherwise. Now obviously, it should be preceded by a risk assessment that says what the problem is - the SSOW should largely counter that problem, or it's all been a bit of a waste - OK?
Seriously, go read a recipe: It will tell you about the end product, give you a list of ingredients, tell you what order to put them together in, give advance warning of pre-prep ie put the oven on! and explain a few trouble shooting items. It won't say at the end, now put the oven on. It 'Be careful not to burn the cake' See the idea? Don't use the following:
Don't, Be careful, Avoid, Should, Remember, Use caution. OK- stick to simple straight phrases, use MUST when you mean it has to be done. Don't tell people to 'be careful. Say, the edge is sharp and can cut fingers if touched. Put on gloves before handling blade etc etc.
If it's not worth saying, leave it out. The difference, largely, between a SSOW and a standard operating procedure is that really the ssow is just the safe bit distilled. If you go bigger and write a procedure on something, you can chuck in the quality bits, environmental stuff etc etc.
Hope that helps some.
Chris