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Posted By jim bowes
Hi,
Should my employer be undertaking a review of risk assessments concerning a change in role for call centre workers?
The scenario is that approx 100 members of staff (out of a total of 500) will be moving away from the role of call centre adviser into a new role consisting of paperwork processing/data entry work (within the same office).
The new work will be all DSE based and will require the delivery and storage of post/paperwork on-site (quantities currently unknown). In addition, workload on remaining telephony staff is expected to increase due to their reduction in numbers.
I don't want to take a gung-ho approach (i'm a safety rep!), but I would have thought that a review of existing risk assessments should have been undertaken by my employer? Is this correct, and if so, what type of assessments should be subject to review?
Any advice would be appreciated.
Regards.
Jim.
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Rank: Guest
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Posted By Paul Parry
Its the age old question, if there are change of processes (jobs), equipment, or even people then it is advised to re-assess. However it does depend entirely if the current risk assessment covers the risks attributed to the new work. If it does then no change, except making sure the staff are aware.
An re-assessment seems to be used these days for just about anything, an assessment can just be review and look at the changes.
It does not always warrant documenting.
I would however ensure they have had new DSE (Workstation) assessments.
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