Welcome Guest! The IOSH forums are a free resource to both members and non-members. Login or register to use them

Postings made by forum users are personal opinions. IOSH is not responsible for the content or accuracy of any of the information contained in forum postings. Please carefully consider any advice you receive.

Notification

Icon
Error

Options
Go to last post Go to first unread
Admin  
#1 Posted : 08 October 2007 20:03:00(UTC)
Rank: Guest
Admin

Posted By M1ke
Hi Everyone,

We currently run an Event and Near Miss feedback database. Probably like many other companies we also find it very hard to convince the workforce (around 2,500) to use it.

Could any of you suggest a new 'catchy' name should we re-launch it in the near future and any ideas of how we can sell it to the workforce, encouraging better response?

Cheers,

M1ke

Ps, I have read through some previous threads on this topic but our workforce appear very anti and see the system as "dobbing, grassing or snitching" on their workmates.
Admin  
#2 Posted : 08 October 2007 20:51:00(UTC)
Rank: Guest
Admin

Posted By Bob Shillabeer
Exactly what are you expecting from this system, only real incidents to be reported??? Get a life mate, following a rail accident the industry introduced a system for confidential reports of all safety concerns, everyone gets a response from an organisation independently run on behalf of the industry. It is fair to say there are a number of grumbles not based on a real safety concern, but it is worth this for the real issues that are reported. Set up a similar system and put it in the hands of someone independent to the main company it works believe me. The rail industry system is call CIRAS and is on the net under CIRAS.org, give it a try. Don't try and copy the name please it won't work but it is important that it is confidential and independent, youn will be suprised what it will tell you. Just a quick comment that may help you, the title must demonstrate confidentiality, and be available both electronically and paper based and most importantly independent, what you call it is up to you but why not ask your people to suggest it in some sort of conpetition with a prize for the winner. Try some promotional stuff when the title is known and push it with your people.
Admin  
#3 Posted : 08 October 2007 20:55:00(UTC)
Rank: Guest
Admin

Posted By Raymond Rapp
Excalibur - a close shave!

Well, you did ask...

Ray
Admin  
#4 Posted : 09 October 2007 08:17:00(UTC)
Rank: Guest
Admin

Posted By Andy Brazier
There are two points I'd make

1. Whilst there should be an option to report confidentially, it is always better if we have the name of the reporter so that we can follow it up properly.
2. A lot of near misses are prevented from becoming accidents because of the actions taken by staff. If you can emphasise this point people may see it less of grassing up their colleagues and more an opportunity to show how attentive and responsive they are.

Sorry, no catchy name but point 2 above may give you ideas for a change of title.
Admin  
#5 Posted : 09 October 2007 13:22:00(UTC)
Rank: Guest
Admin

Posted By steve e ashton
SIN BIN

Safety Improvements Needed Before INjury
Admin  
#6 Posted : 09 October 2007 14:21:00(UTC)
Rank: Guest
Admin

Posted By Colin Reeves
Further to Bob's post, there is a confidential reporting scheme for the aviation and maritime industries - see www.chirp.co.uk and another for the maritime industry - http://www.nautinst.org/MARS/index.htm

No good at catchy manes though!

Colin
Admin  
#7 Posted : 09 October 2007 14:39:00(UTC)
Rank: Guest
Admin

Posted By jom
Mike,

How about "HOMERS"?

After a famous nuclear plant operator in the US.

John.
Admin  
#8 Posted : 09 October 2007 14:44:00(UTC)
Rank: Guest
Admin

Posted By Dave Todd
What kind of organization are you?
What's your main business activity?
Admin  
#9 Posted : 09 October 2007 19:02:00(UTC)
Rank: Guest
Admin

Posted By M1ke
We are an Engineering Company, covering General Engineering and Manufacture.

I did like examples in earlier threads to IRIS, and like the saying if you know of a problem or have a concern tell IRIS. I was thinking if there were any other original names we could use.

I also liked the reference to slates being blown off the roof to describe Birds Triangle. It is this sort of thing I would appreciate when trying to sell it to the workforce. Does anyone else similar examples?

Cheers,

M1ke,

Admin  
#10 Posted : 09 October 2007 20:19:00(UTC)
Rank: Guest
Admin

Posted By Edward Shyer
(O)mitting (S)afety and (H)ealth (I)s (T)rouble
Admin  
#11 Posted : 10 October 2007 04:27:00(UTC)
Rank: Guest
Admin

Posted By Philip Beale
Surely you would only be reporting Event or near misses that affect you so why would you be dobbing or snitching. if dangerous practices are being undertaken is this not for management and supervision to tackle and not other employees. if the management is failing then no database will help.

If someone reports an issue then ensure they get a response what the follow up is that way the employees can see the system is working and by reporting issues they are improving their safety and working conditions.

Go easy on the competitions and games though as H&S is a serious issue and making light of it gives the wrong impression and makes the whole thing one big joke that people won't respect. just make sure it's quick and easy to report issues either by phone or email asking for the basic details not with over complicated forms. if an issue is more serious then further detail can be gathered if required.

Phil
Admin  
#12 Posted : 10 October 2007 12:19:00(UTC)
Rank: Guest
Admin

Posted By Konstanty Budkiewicz
M1ke,
From your question regarding reactivation of the incident reporting system it is unclear as to who is the “we? I suspect that you mean your Environmental Health and Safety (EHS) Department only. Given the poor safety culture that you described I suggest that you take an even more rigorous approach to your issues.

Conceptually, HSG65 identifies that is vital that the management of safety must have the recognised authority sponsored by the top of the management chain in order to cost-effective. With that in mind, I suggest that you leave the under-reporting of general safety concerns, near misses, incidents, and accidents as a low priority task at present. Only pursue the re-activation of the reporting system once the management and line managers have a sound understanding of Health and Safety through HSG65 and 48 and supplemented by attending formal training courses. You need to win the hearts and mind battle.

Amongst other things, I suggest that you follow this with a Behavioural Safety survey to identify your “attitude hot spots”, then revise your induction and refresher training to emphasis the reporting duties of the employees (at all management levels).
Reinforce this by having appropriate Performance Indicators added to the individual’s roles and responsibilities.

Essential to the above is the need for a no blame culture. In that context, 6-monthly HR review interviews would include any positive comment on safety awareness and involvement.

Be aware that it may take some 5 years to fully revise the present culture.
Admin  
#13 Posted : 12 March 2009 19:38:00(UTC)
Rank: Guest
Admin

Posted By Mark Sterry-Blunt
My goodness, what are you going on about? It seems to me that you try to please everybody and therefore do not come up with clear and definite plans of action, (which poeple would follow), which you want.
Your workforce is not 2500 of the same it is 2500 individuals; each with different motivations for what they do and do not do. You should not look at them as all the same. What you also do is look at them through your own filters, suggesting you are mildly controlling (a small disadvantage), thus registering your workforce within the framework of your own prejudices (quite limiting and misleading).
I can imagine that yours is the remains of a family business and is not doing anything exciting. Things seem dull; there does not seem much motivation. Your workforce is only interested in their own 40 hours and pay-packet.
In my opinion, the answer will never be found on the shop-floor but in the so far undistimulated areas of the minds of those in senior management; middle management will be washed away or clean in the ensuing cathartic flood - those who stay should be valued.
Acknowledgement is needed, by you and others at your level, of the different indiviudual motivations and desires of your staff. Afterwards, understanding will come and co-operation will grow, automatically.
The other thing you could do is get to know how different people behave when they feel opposed or dominated in the pursuit of their own goals and how to deal with each and every pattern that emerges. You seem to recognise this problem without being able to define it or deal with it. When you have this in your hand, you will not need to sell anything, people will buy.
Opposition or domination in pursuit of an individual's own goals brings about conflict.
I think that is the root of all of your problems. I think you need help of a kind you are not looking for; it is the kind I offer.
Dr. Mark Sterry-Blunt mark@marksb.info
Admin  
#14 Posted : 12 March 2009 20:54:00(UTC)
Rank: Guest
Admin

Posted By Ian Gardner
http://marksb.info/

Oh deary, deary me.
Admin  
#15 Posted : 16 March 2009 10:35:00(UTC)
Rank: Guest
Admin

Posted By Warsteiner
Poster campaign.

Have a picture of a cute little cat with big cute eyes, with the caption underneath of:

REPORT IT NOW OR THE KITTEN GETS IT!

Regards
Wobbly
Admin  
#16 Posted : 16 March 2009 10:41:00(UTC)
Rank: Guest
Admin

Posted By A Campbell
Wobbly... lol lol lol... not related to RSPCA are you??

Catch name... is this a PC version of STOP by Dupont?

I once worked in an environment where if you didn't produce 10 observations you were in front of your manager!
Admin  
#17 Posted : 16 March 2009 11:05:00(UTC)
Rank: Guest
Admin

Posted By John J
You may want to hold back on the kitten thing. Its not funny...apparantly (made me laugh though)
Admin  
#18 Posted : 16 March 2009 13:33:00(UTC)
Rank: Guest
Admin

Posted By Andy Petrie
DORIS

Dangerous Occurrence Reporting & Investigation System
Users browsing this topic
Guest
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.