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Posted By StabiloBoss
As a fairly new recruit to Health and Safety from an 'oldy worldy'job I am at a loss to the way that people are treated.
I am speaking from my own experience and have found that although I have tried to better myself and gain qualifications to make me 'Competent' hurdles are placed in my way at each stage.
for one example; a course, (I won't mention what, who, where.)
I paid a lot of money for study guidance. I am still not too old to believe in value for money.
I received poor and inadequate training, when I asked to see the qualifications of the trainers I was told that it wasn't necessary to know those details.
The training company would not provide any details, neither would the trainer.
Should I not be able to find out how my money is spent on the service I paid for?
Should I expect a second class service?
Should the company concerned be open and frank with me?
Does the fact that the company is not transparent in its dealings with me tell me there is something to hide?
Are training providers open to scrutiny?
Is it because the company is a private company it can get away with its behaviour?
A public company would be pulled over the coals, (I am from a public background).
May be I expect too much, please tell me if you think I am wrong to think this way and point me in the right direction.
Please tell me if you think I am right and you have any thoughts on how I should address the situation.
M
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Posted By I H
Stabilo,
I wish there were more people like you!
There are people all over the place unqualified/not competent to do the job they are doing.
They do this because no one challenges them.
Although you say you are new to H&S you sound like just the person for the job, find the weakness and keep prodding it. I think you have found the flaw! You pay the money and call the shots and you have obviously started a discussion about something they don't want to talk about. My safety advisor head tells me something is afoot, keep going.
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Posted By Doug Kelly
If you've been sold a product that you feel is not 'fit for purpose', then surely you are right to be aggrieved. I would have thought that the training company should treat your complaint seriously - if what you paid for doesn't 'do as it says on the tin', maybe consumer law would be an avenue to explore, or bodies that have accredited the company, or its trade association. Not providing you with details of the trainers quals. seems a little evasive and would raise my suspicions too.
In your shoes, I would pursue this dissatisfaction as far as possible.
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Posted By Paul Leadbetter
If they can't, or won't, confirm their competence, they have probably got something to hide!
Paul
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Posted By Paul Duell
At least one training provider (Norwich Union Risk Services - no commercial connection, just a satisfied user) lists the trainers' qualifications and CVs on its web site. Sadly they're not all like that.
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Posted By GARRY WIZZ
This relates to comments I have made previously on this site.
It is a case of buyer beware.
My own experience of training received.
Manual handling C
IOSH C+
SMSTS C+
Waste Awareness E
Train the Trainer C+
Causal Tree Analysis A
Risk Assessments B
I am commencing NEBOSH in Jan and am hoping my selection of the trainer has exercised due diligence effectively and they are more than competent.
Garry
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Posted By Dave Merchant
The big problem is what the course was about - something with a "scheme" behind it (IOSH, FAAW, IPAF, C&G etc.) should meet the standards of the body regulating it, and so you can complain to them. If the course wasn't claimed to comply to anything (say it was just called "manual handling training") then apart from unlikely claims under trade description there's not a lot you can do - the company may have been awful but they didn't guarantee to be as good as you expected!
There's no national system for licensing training companies or trainers, only for some specific courses such as HSE first aid. People saying "well if the instructor isn't qualified he must be terrible" might like to explain how someone DOES become "qualified" to teach something like manual handling or risk-assessment. I know instructors with certificates covering every inch of their office walls who are totally useless in front of a crowd, and equally people with nothing beyond their school leaving cert that can teach the most complex topics to a group of gibbons. Having a badge means someone was once good at exams or paid for one - they can still be awful!
The other question is who decides what is "good" or not - I'd expect a course on manual handling to say the same as the HSE's guidance notes, but should that take an hour or a day? Should it include practical sessions? What about something interpretive like "motivation" where everyone has a different opinion? If you're going to use a training company then it makes sense to do your research first and talk to people who've used them - companies who won't give you references are the ones to run away from!
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Posted By Brando
Had something like this happen to me some years back - luckily not something I had to pay for myself but I still had to catch up on the facts and info the company had failed to tell me about before I passed my exams.
We all bump into other health and safety people at some time so make sure you drop the company name into the conversation and let them know how you were treated.
Brando
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Posted By AHS
Interesting point many of us our very knowledgeable but not actually very good at training other people.
Of course I am naturally both but Whizz mentioned the onus is on you to investigate.
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Posted By Ian G Hutchings
Hi
Unfortunately some of your questions should have been asked before any agreement. It is like buying anything, always make sure you go to a few providers (3 at least) and assess their competence and fees related to your expectations. Go for the least expensive without thorough checking at your peril. Also, if you are unhappy with a service you have every right to complain and expect action to address your concerns. Private companies are answerable at law based on your contract with them and their service description to you.
I have clients who come back after having tried lower cost options but have not received the service, care and use of well qualified and competent staff.
I am interested to know whether this was a well known provider (please, no names) or one offering a lower fee for the same service.
Cheers
Ian
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