Rank: Guest 
|
Posted By Ian_P
Good Afternoon All.
Just thought I'd rack your brains....!
We are asked by our customers, to give technical information over the phone, with regards to vehicle repairs etc. Customers expect this information, however there are growing concerns about the safety / insurance / litigation aspects of this.
For example, a customer asks for advise on what torque settings are necessary for his truck wheels. If the wheel subsequently falls off are we leaving ourselves open for litigation?
|
|
|
|
|
|
Rank: Guest
|
Posted By D H
Hi Ian - I cant see why. If you are following a standard, and your guys are trained and following this standard how could you be blamed.
Like an MOT - torque settings are only measured at the time of the test.
It would be up to your client to prove negligence on your part if something failed. And if you and your team are trained and following set standards, then I feel proving negligence on your part would be very difficult.
|
|
|
|
|
|
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.