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Posted By Jason McQueen
Here's a 'hypothetical' situation that we've just been discussing. I'd be interested to hear peoples responses and how they would approach it:
You suspect and employee has had a relatively minor accident at work (e.g cut finger). But this isnt reported. You hear on the grapevine that he did it at work and talk to him. He refuses to put the injury in the accident book (possibly because it was his own fault and/or fears disciplinary action). And so to avoid this, he claims he did it out of work. His clock card shows that he never left site (probably didnt clock out or had someone do it for him).
How would you approach the situation?
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Posted By Paul Leadbetter
Present the evidence (diplomatically) and take it from there.
Paul
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Posted By Jason McQueen
The only evidence you'd really have though is the fact that he has a cut on his finger (conveniently no witnesses). He turns to you and says that he did it on the evening at home.
There's very few options available. Either you basically call him a liar (with no evidence) enter the accident book entry yourself and investigate accordingly or do you just cover yourself from a litigation point of view and document his claims of doing it outside of work and chalk it up to experience?
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Posted By Edward Shyer
very minor injury, IP not willing or wanting to report this or make entry in accident book. Forget it and get on with what we are paid to do.
regards Ted
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Posted By Jay Joshi
Why should someone be fearful of reporting a minor accident unless, perhaps there is a negative safety culture??
That could be the fundamental issue to address rather than this particular one.
Your hypothetical scenario does not have adequate information, which could be relevant based on the findings of an investigation, a pertinent one being the information about clocking out or the lack of it.
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Posted By Jason McQueen
A negative culture is quite possible with pressure from his boss or fear of disciplinary action through their own personal failings e.g. not wearing gloves or open bladed knives being banned etc.
However, a culture is not something you can change instantly and so you still need to deal with this scenario.
To help create a better culture, you'd ideally investigate and action accordingly rather than effectively ignore it but if you cant i) prove that the accident occured and ii) have an employee unwilling to confirm that it did happen at work, what do you do?
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Posted By jervis
If they havnt reported not a lot you can do there choice!!! Obviously if it was more saviour then you would have to take matters further.
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Posted By Jason McQueen
Thats the problem as I see it. One the one hand you want to create a better safety culture (e.g. better gloves if the PPE was inadequate or council the employee on the need for PPE if it was found he wasnt wearing any).
But the effects of an apparently negative culture mean that its difficult to get a foot in the door to help turn it around.
The situation was put to me today by a colleague and the best I could do was to say cover yourself from litigation, take it on the chin and try to improve the culture in other areas and hope that this filters down eventually.
The problem was that I didnt feel comfortable with that answer and felt it was dodging the issue.
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Posted By DPK
Jason
I have experience of this happening as the safety advisor for a company, as others have already said you need facts to be able to challenge another persons statement otherwise you are depending upon hear say, and we all no how inaccurate that usually is.
You can take a statement from the person and ask him/her where the injury occurred, if they reply with a "not at work answer" then it should stand you in good sted to defend any fraudulent claim for compensation in the future (just living in the real world for a moment), record it.
It does not however necessarily suggest you have a negative safety culture if someone is not happy to report, i would suggest MAYBE there is a positive safety culture where an assessment has been made of the hazards and part of the control is to provide PPE which in this case is gloves. The person may have been given training and instruction but choose not to wear them for an number of reasons, forgot is usually the answer offered, therefore opening himself up to disciplinary action of some form.
The outcome for this scenario could be, investigate it which is your right, record those findings, take the suitable action and move on.
Cynical i know, but based on the brief scenario and my personal experiences this is my thoughts.
DPK
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Posted By Colin Reeves
Just a cynical question - does your organisation have a "XX days since last accident" set of signs up??
Colin
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Posted By Pete Longworth
Why would you need to cover yourself from litigation? The accident is very minor, the guy doesn't report it. Where does litigation fit in to that scenario. If you suspected that the injury however minor was caused by some inherent hazard, surely you would be working to eliminate the hazard anyway. You wouldn't need an accident report to do that.
I sometimes think that we use the spectre of litigation to justify anything. We shouldn't be afraid of litigation and we should recognise that the best way to avoid litigation is to work towards eliminating the conditions that cause injuries.
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Posted By Pete Longworth
By the way it's interesting that there is an assumption that if a claim was made that it would be "fraudulent". Here's me thinking that we should take an even handed approach to health and safety.
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Posted By Jason McQueen
No, there isnt a sign xx days from previous accident but I get the feeling that people are put unnder pressure to improve accident figures.
My suggestion about the litigation was incase the employee decided at a later date that it did occur on site after all, enter it into the accident book and thus goes to see his solicitor.
By heading it of at an early stage (i.e. something to confirm from him his statement that it happened outside of work) it prevents this. Leaving it open ended with nothing written down would arise to being word against word at a later date.
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Posted By Jason McQueen
If it wasnt fraudulent, why would the person have a sudden change of heart at a later date after being asked out right if it occured at work?
My suspicion is that the guy cut his finger at work, realised he wasnt wearing his gloves and thus has said it was done outside of work to avoid the potential for any disciplinary. I say potential as it may or may not have resulted in this action. I dont think the chap wanted to take that chance.
The hazard would have been identified and controlled (PPE since I presume it cannot be elimanted thus controlled). Employee or supervision error (depending on your point of view) has resulted in the controls failing.
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Posted By Phil Rose
I am with Ted and Peter - cut finger - minor stuff, if employee doesn't want to report then get on with the 'day job'. I know a lot of people here that cut their fingers one way or another and don't report it in accident book. Their choice and I don't chase them!
I'm probably wrong though!!!!!
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Posted By Pete Longworth
What I'm getting at Jason, (not at you by the way) is the automatic assumption that the claim would be fraudulent. The original scenario presented was that a person had cut his finger but didn't want to report it as an accident even though you suspected that it happened at work. You go on to say that you also heard on the grapevine that it had been done at work.
If the guy then at a later date went on to report the accident and make a claim why would that claim necessarily be fraudulent. You say yourself that you suspected that the injury was work related, and if so fair game for a claim if negligence was involved. Where is the fraud in that scenario?
I maintain that too often we see on this forum the view expressed that all claims are either fraudulent, spurious, malicious or vexatious. My view is that if someone is injured as a result of their work, then unless there is some overwhelming contributory negligence by the IP, it's fair play to them if they want to make a claim.
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Posted By Jason McQueen
Fair point and I tend to agree. My greivance would be at the point of them changing their story from out of work to in to work.
Though this would, I suspect, be dealt with as a disciplinary action due to the action of the initial deception hindering the company in meeting its duties to investigate accidents etc.
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Posted By Swis
No need to worry over a trivial issue.
Again, as someone has already mentioneded it the main issue here is WHY IS THE EMPLOYEE HESITANT TO REPORT? IS IT THE MANAGEMENT?
If your concern is the fact that employee may change their story in future for possible claim, you can log this incident in your book mentioning the employee's account. and for your own piece of mind, get a signed statement from employee that incident didn't happened at work.
Going through clocking IN/OUT records is a bit too much. Just don't over react
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Posted By warderic
If he said he didn't do it in work he didn't do it in work. Put in a "No Blame No Shame" policy and move on.
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Posted By AMelrose
Can I add why a cut finger might not be "minor" based on a real incident.
Employee cut finger on broken cup (lifting it out of a dishwasher. At time, cleaned and plaster applied).
That night, finger still sore so employee went to GP who cleaned and applied dressing.
A couple of days passed...finger now really sore. Returned to practice nurse who asked GP to check..referred to local hospital.
Consultant did several tests and discovered employee had severed a tendon and would need surgery.
Letter arrives from hospital. Day surgery a few weeks later and signed off work for 2 weeks.
Reported to HSE as >3 day injury (even though it was about 2 months later she was signed off - was really glad accident form HAD been filled out at time of incident and control measures implemented - remove cup and visual check of others) and no further investigation by HSE.
Sometimes trivial cuts can turn out to be anything but - in this case, it what appeared as a minor cut turned into a RIDDOR.
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Posted By SteveD-M
Can I just add in support of Pete's comments..That in this case the employee would be entitled to make a legitimate claim and could win.
Unless you could prove - The RA covers the task, PPE was enforced etc. IITS...
The majority of claims that are presented are not fraudulent or malicious.
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Posted By Simon Marshall
I wouldnt let this scenario worry me..unless the cut finger is hanging off..if its a small cut like we all have from time to time i wouldnt even waste my time worrying about such an insignificant event..especially if the employee denies it happened at work..
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