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Posted By Fornhelper
Hi all
Have recently carried out full day training with staff regarding bedside rails (based on HSE / BUPA presentation and other HSE guidance). Included demonstrations, provided hands on training, provided manufacturers instructions, info sheets on 'critical' entrapment sizes, tested their understanding (all passed!!), undertaking assessments etc etc.
In my view staff who have now been through our training can now be classed as 'competent persons' to fit equipment, carry out regular checks and inspections of bedside rails and generally ensure that they are safe to use.
We now have an issue with some staff refusing to accept that they are competent despite the training provided to them. They state they are happy to carry out checks etc but don't wished to be deemed competent and won't sign off the monthly checksheets we have arranged!!!
Has anyone else been in a similar situation and if so, how did you deal with it and how can you convince someone they are competent?
FH
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Posted By Donna
Thats a difficult one.
All i can help you with is the viewpoint of the person your saying is competent.
Having worked in a Care home I know the importance of bedrails and how they are fitted etc. Carers are reluctant to take any responsibilty due to the cases that have been highlighted in the press over the last however many years. Your asking them to sign off on something they could later be held responsible for should an injury or death occur.
Can you not have a nurse or manager sign off on them or maybe have just one or two members of staff who are trained and qualified to sign off on them? maybe Senior Carers/nurses etc.
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Posted By FAH
Hi Fornhelper
You appear to have provided a comprehensive training programme!
With regard to the refusal of some of your staff to be considered as "competent"; have you considered asking them why they're taking this line?
I suspect that it could be linked to perceptions about personal liability in the event of a subsequent failure or injury; and would certainly explore this possibility first.
'Course,, they could simply be difficult!! In which case, it will a different aspect of the application of suitably subtle techniques to change the mindset.
Incidentally, is the "competence" a contractual requirement for the wages that they're paid?
Frank Hallett
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Posted By martinweddell
Hi FH
my feeling is similar to those above, that people may be reluctant to accept that they are deemed 'competent' in case of liability in the event that something goes horribly wrong. How about, if you have not done so already, comparing your people and their capabilities with the NHS competencies which are clearly defined and state what can and cannot be done due to what training/experience a person has within their field? My wife is a band 8 in the NHS(still a nurse but manages a number of operating theatres) and when I asked her for her opinion she replied with the following:
"As far as I am concerned if they have received full training then they are deemed competent. However, if they state they do not feel competent then they need to provide proper evidence of why and what are the specific things they need to be trained on / receive further training on in order for them to be competent. When these things are then identified and carried out there should be no reason why they can still say they are not competent. I would suggest that if they continue to say this then I would question their capacity and capability to do their job!!"
So within the NHS it is expected that you do what you are capable of, and that capability is based on experience and on the training and ongoing updates which you have received. Out of interest, did anyone who received the training indicate, before they received it, that they would not be putting it into practice once they had received it? If not, then you have a situation where they are simply refusing to work which allows you to take a hard line should you wish. I still think that if you find the root cause that you could resolve this. Good luck!
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