Rank: Forum user
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Hello,
We've had a couple of incidents lately and direct cause being behavioural.
Does anyone have any ideas how i can improve this in our Company?
Thanks for your help
Katie
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Rank: Forum user
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Hi Katie,
In my company we've incorporated behavioural safety into our mandatory training courses, thanks in part to it being part of a syllabus we deliver in our accredited courses, but also because we want our guys to see the merit in safe behaviour.
That has meant us bringing all our supervisors into the classroom for a Behavioural Safety course, which is introduced by the MD. He reiterates the H&S message and gives them his full support if they stop an activity because they believe it is unsafe.
You could try a similar route - I think that due to the nature of behavioural safety (and there will be others on here with more experience of it than I) it is best to take the message and tailor the delivery to your own organisation.
There is plenty of material out there. PM me if you like and I'll see if I can't help you out.
A
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Rank: Super forum user
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Sounds to me like you have a cultural change to deal with and tackling that with disciplinary procedures and a big stick isn't the approach that will make that easier for you.
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Rank: Forum user
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Hello,
We do need to change the culture in our Company and obviously this takes time.
Again if you do have any ideas on how i can improve the behavioural aspect please let me know.
Thanks again for your replies.
Katie
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Rank: New forum user
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Hi!
A good behavior NOT rewarded and a bad behavior NOT corrected can lead same negative consequences. Check does your management system incorporated it.
Txs
Sanjeev
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Rank: Super forum user
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Katie
In my experience most incidents are behavioral based - so, nothing unusual there. Behavioral implies many different types of acts or omissions, I think you may need to narrow it down to fully appreciate the underlying causal factors. For instance, rule violations are normally due to people taking short cuts to save time or effort. However, it could be the rules are not very practical, it is common custom and practice, and/or supervisory staff have been turning a blind eye. Sometimes things aint what they seem.
Ray
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Rank: Forum user
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Stimulated at last to reply to something on this forum !
Katie, and others, the majority of BBS programmes seem to be based on recognising and rewarding people for not doing something unsafe.
I prefer to reward them for doing something safe.
In the first we have a reward for not doing something negative. In the second, the reward is for doing something positive. (nb : "reward" does NOT mean cash. A few words of appreciation will do)
All it takes is for a manager or supervisor to recognise when people are getting it right, and to react in a positive manner to reinforce the good behaviour.
The second method is much more effective and "user-friendly"
Unfortunately, managers and supervisors don't know how to do that (some can do it at home for partners and children but don't imagine that it can carry over into work)
In this context, our job is not only to help Ms and Ss to identify and react to unsafe acts and conditions but also to identify and react when people are doing it (at least mostly) right.
Discuss.
Merv.
Is it time for countdown yet ?
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Rank: Super forum user
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Welcome back Merv.
Working in the rail/construction industry as I do, I have some serious problems with BBS. In a more 'clinical' enviroment there may be opportunities for BBS. However, in a dynamic industry it is all about 'getting the job done' and making a buck. Trying to influence hard nosed construction supervisors, managers and the client is a tough cookie. When the pressure is on to meet tight timescales even the simplest of safety measures is difficult to achieve. I think we should invent a managerial BBS system, that's where most of my problems lie and not with the hard working souls at the coal face with whom I have total respect.
Ray
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Rank: Super forum user
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Behavioural safety is a difficult one to pin down. It starts with the leadership acting in the proper way so perhaps a behavioural safety course for managers is a good idea, but. And it is a big BUT. I have never come across any manager in the rail industry who is not interested in trying to get his staff to work safely. The consequences of doing the other dont bear thinking, there wouild be plebty of them in jail if they did. With over 44 years in the rail industry I cannot remember a single event where the manager totally ignored safety. There are times when someone decides to do something a different way but in todays rail industry that has to be measured surely???
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Rank: Forum user
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Welcome back Merv, how was the cruise?
Sorry Katie, didnt mean to steal your thread, an interesting subject. Time to discuss we need.
Regards
Wizard
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Rank: Super forum user
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Rank: New forum user
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Hi Katie,
I have a similar issue to you! We are a very conscious company and provide training and information etc etc. but we see accidents within the workplace which, considering all the above, are still occurring...! We have looked into getting assistance from our insurance company (EL) and they are funding some basic BBS pilot programme that if successful we can deliver throughout the company. This is a win - win situation for the insurance company – as they will see less EL claims and better management from us. Hope this helps :0)
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Rank: Guest
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Katie
While 'behavioural safety' is one valid kind of response to your question - We've had a couple of incidents lately and direct cause being behavioural. Does anyone have any ideas how i can improve this in our Company?
there are equally relevant ones.
James Reason's research on sources of error - starting with 'Human Error', 1990 - can be very productive. There may be a host of factors that have little to do with what is classified as 'behavioural safety' that are associated with behavioural mistakes, lapses or attenton or memory and slips of the hand
Merv is, of course, absolutley right about positively reinforcing desired behaviour. And the reference to 'Affective Safety Management', written by Tim Marsh, CFIOSH, published by IIRSM, emphasises the importance of emotions, of every kind, in regulating behaviour. These relate to two related factors - memory and emotions which can be tackled in simple, low-cost ways such as:
a. as people of all ages are apt to forget, your communication system can be used to good effect to repeatedly reinforce your behavioural messages in a varity of ways especially by using images rather than words (since the effort required to assimilate well-designed image-messages is much less than that required to decode words)
b. emotions, 'positieve' or 'negative' can be channelled positively, or when appropriate constructively defused, most effecttively
by people with moderate level of training in coaching. So, why not develop your own skills as a behavioural coach from some of the better-researched liteture (such as 'Helping' by the eminent organisational psychoilogist, Edgar Schein, published only last year)
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Rank: Forum user
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"what does it profit a man ... ?" Well, usually a fast buck.
There can be, and often are, benefits from working unsafely : getting the job done quicker, gaining approval for being a fast worker, spare time to read the Daily Mail at then end of the shift, and so on.
The negatives of working unsafely - the probablility of an injury or other unwanted consequences are statisticaly low ; how many times have you gone over the speed limit without getting hurt or fined ?, how many times has a manager or supervisor not seen and/or not reacted to an unsafe act ?
These negatives (or at least the "perceived" negatives are most often outweighed by the positives.
Put that against the negatives of working safely - wearing PPE for example "I can't see, I can't hear, I can't feel, it's hot, it's heavy, it gets in the way, it takes too long, I'll look stupid .... and add in the sometimes vague positives "wear them for the next twenty years and you may not go deaf, there is a one in a hundred chance of having something fall on your foot this year, you might get something in your eye ...
and the negatives of working safely very often outweigh the positives.
Quite simply, working unsafely very often has immediate positive consequences. Working safely has none. (actually the only positive from wearing PPE is the absence of a negative - "I wore my safety glasses and didn't get anything in my eyes today" A very weakly motivating consequence.
"Traditional" safey motivation consists of identifying unsafe behaviours and correcting them. Very often by increasing or reinforcing the negative conseqeunces.
"Behavioural" safety (my way) consists of identifying safe behaviours, rewarding and reinforcing them. By ensuring positive consequences for the good guys.
Easy.
Hey, people. Isn't just bringing a smile to your boss's face a reward in itself ?
Merv
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