1. The key lies in the design and sharing of relaible, valid feedback 2. The theory underlying BBS is probably insufficient for effective design: social identity theory - very well explained by Alex Haslam at Exeter University - is also necessary and much, much more up to date with effecive practice

Ive had experience with the Dupont STOP system (peer to peer), Dupont behavioural (manager lead) and SUSA system (manager lead), Ive implemented a variation of them all at 3 sites 2 manufacturing and one service based organisation. For me the key areas are leadership buy in and lead programmes, consistency of approach and tenacity in implementation (dont give up at the first hurdle). Generally, and organisations behavoural based programmes must be very robust before attempting a peer to peer and 360 degree feedback arrangement. You also need to know what you want to achieve out of it - it can start with Safety or Quality, but there are many beneficial knock on effects such as Waste and Productivity. I am of the school that positive re-enforcement is the key to a successful behavioural culture change. if you want to chat more just let me know. Cheers Ems

Many thanks for the replies Phil