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Posted By Alison Hoyes
I have been discussing this with my employer given the recent claim made by an employee of BT regarding damage to his hearing and indeed his lifestyle as a result of acoustic shock.
I have trawled the internet - looked in as many publications as I could think of but cant really get any guidance of a) what it is? b)How to recognise whether or not you have a problem? c) What to do about it
Can anyone offer any advice please??
I wait with interest........
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Posted By Jay Joshi There is significant information on the Call Centre Association website, http://www.cca.org.uk and if you contact them, they will send you an sheet on acoustic shock--I have a copy and I will e-mail it to you.
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