Rank: New forum user 
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Help please - I am trying to put together a Lone Worker Policy for engineers who might be a) in a town centre office on their own. In the field on their own, Individuals property on their own and a remote depot. Any information ie: flowchart as to what to do if they are out of contact for a period of time would be really useful. Thanks
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Rank: Super forum user
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This is difficult as we don’t know the nature of the company Questions include: - Does the company have a helpdesk/reception area that is manned 24/7?
- Is there an on-call manager who can be contacted in case of an emergency?
- What sort of comms do your staff have?
- Do you have a company that monitors your employees 24/7 eg Safeguard?
- What sort of area as they based in: a nice quite suburban area, remote wind swept moor in the outer Hebrides or a run down town centre full of crack heads looking for trouble? This is what might decide how quickly you wish to escalate?
This process has to be specific for your staff in their situation Sorry
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Rank: New forum user
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Thanks for your reply. They are telecom installation engineers so either in customers houses, street working or lone working in the materials depot. They don't have a 24/7 helpdesk or an on-call manager. Everyone has a mobile phone so I am thinking some sort of App installed on the mobile that will register location, communication and man down??
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Rank: Super forum user 
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Telecoms engineers are very rarely on their own in office or domestic property as contractually providers insist a customer representative over 18 year of age (able to sign contracts) is present to sign for the works. For the other occassions why not engage with the engineers? They are doing the job and will be subject to any control measures that drop out of the policy writing. You need to carfully review the actual risks from the work before deciding a man down App is necessary e.g. are you already tracking their vehicle so have a location?
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 2 users thanked Roundtuit for this useful post.
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Rank: Super forum user
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Telecoms engineers are very rarely on their own in office or domestic property as contractually providers insist a customer representative over 18 year of age (able to sign contracts) is present to sign for the works. For the other occassions why not engage with the engineers? They are doing the job and will be subject to any control measures that drop out of the policy writing. You need to carfully review the actual risks from the work before deciding a man down App is necessary e.g. are you already tracking their vehicle so have a location?
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2 users thanked Roundtuit for this useful post.
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Rank: Super forum user
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Who monitors the app? If visiting other person’s private premises, what you tend to have is a check-in system, rather than a man down system. You check-in just before going in and an alarm will be sent if they do not check in after a fixed time. But you need someone to respond to the alarm. Note the police will not respond to any sort of automated system unless it complies with a particular MOU with the police, which more or less guarantees that there are no false alarms Edited by user 14 January 2020 09:29:24(UTC)
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