By the wording of the regulations it seems not, since she was not taken directly to hospital from the scene. That being said, I would report it in a heartbeat. She should have been taken to hospital (And I wonder why she wasn't). She probably has a claim, and therefore you want to ensure you have good paperwork to show the court.

I think the "spirit" of the rules would back me up. If not we run the risk of injured customers/visitors constantly being moved breifly somewhere else, before they go to hospital.

“Thank you CptBeaky I would agree but my directors beg to differ, taking the letter of the law attitude”

Why?

They do understand that a RIDDOR (as I keep saying) is not an admission of liability or anything. It is simply the report of an accident. It has no bearing on whether there will be an investigation or not (that’s based on the availability and holiday plans of inspectors!). Similarly it has nothing to do with a civil claim (although the lawyers for the claimant will often imply it does)

RIDDOR reports are not a big deal

Wow !! thanks you both CtBeaky, Kate and A Kurdziel. spark a bit of contraversy.

However I shall leave it to the directors to take whichever path they feel is appropriate.

once again thank you all

Not contraversy in the sense that we all agree that it isn't reportable. Just whether it should have been.

I would hazard a guess to your follow up question would be that if a member of public broke their arm, they would tend to be covered by the "taken to hospital for treatment" clause, unless of course you dump them outside your gates first, then send them to hospital...

I would expect that one of the questions that the investigation would answer would be "Why didn't she go straight to hospital?"

If the answer was "so we wouldn't have to make a RIDDOR report" then there is a serious problem with people's priorities.  

But of course the answer may be something like "she insisted she wanted to go home".

I don't think you have anything to apologise for.  There was nothing wrong in what you wrote (even if I disagree with it).  But if you are feeling cross perhaps you just need a break!

On a personal note, as I am edging along towards being elderly, I can fully understand why an elderly person would not wish to go to hospital, there is a toughness about them whivch has a tendency to underestimate the serious on the injury and an inbuilt pride which normally comes out as "I don't want to bother them".  So despite best efforts you probably couldn't have got her to hospital anyway.  

On the issue would I have reported the incident under RIDDOR probably not, on the grounds that there are many people who interperate the law and standards and we should not do that.  Would I have conducted a full investigation and made sure that all the necessary documentation was in place without doubt. 

Having spent a long time working in the insurance industry and looking after claims for clients. This is a classic for the saying "I feel a claim coming on".  I would bet that the injured person won't be the driver for the claim it will be the children. So get the paperwork in place and sit back have a few drinks and wait for the claim to come fluttering through your door.  

Whilst we are on the subject I for one don't feel grumpy this week at all. 

As they are not "an employee" then it is also unlikley any time limit exists for the trip to hospital unlike the seven day counter starting the day after the incident for over seven day reporting.

Once again thank you to you all for the information provided. 

Fortunately I did a full report the moment it happened, as you have said it will not be the injured person driving a claim, however the IP and her sister have stated they do not follow that rule of thumb, (I know, do not trust anyone) but if the IP had to have several trips to hospital they would like the taxi fares reimbursed. So if they do claim and that is the limit of the claim our insurance company would not have a lot to complain about. 

It may of helped that we showed a lot of compassion and care from the outset.