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Mhuirem  
#1 Posted : 30 August 2021 18:20:49(UTC)
Rank: Forum user
Mhuirem

Hi all

I'm looking for some advice. Last week one of our (cheap) dishwashers caught fire in one of our care homes (staff responded quickly and put the fire out).  We have 23 Homes and all are using domestic dishwashers.  Before everyone says, but you should have industrial ones, I am fully aware and have advised my company many times.  These domestic washers in my opinion are NOT suitable in a care home setting as they are used constantly, some as much as 12 times a day and they are not intended for the setting they are being used in.

My situation is this.  After visiting the site, assessing the damage, speaking to an electrician etc. I made the call to email all the other 22 Homes and ask them to stop using this make and model of dishwasher until all investigations are complete due to the high probability that any others may catch fire too.  

The Facilities manager and my immediate manager decided that I had no right to do this and asked me to retract the email as this was (their words) "an isolated incident".  I tried to argue that they were unsafe and subsequently another Home reported the same machine as getting hot and not stopping after 2 hour cycle for 5 hours! I requested for more time to complete my investigation but I was told that there was no money to spend on industrial machines, despite recommending using a more top range machine, rather than the cheapest.  Bearing in mind these machines are run at night and are not watched/checked and we run on a skeleton crew.

Was I right to ask they stop using the machines of the same make and model?  Feeling very deflated and unsupported by management.

Roundtuit  
#2 Posted : 30 August 2021 20:39:47(UTC)
Rank: Super forum user
Roundtuit

https://www.gov.uk/government/organisations/office-for-product-safety-and-standards

The reason this lot came in to being was the poor response from Whirlpool (and others) to white good fires

https://www.gov.uk/government/news/update-on-whirlpool-tumble-dryer-recall-progress

White goods were also cited as the cause of Grenfell.

I would say time to find a new employer if these are the senior management - profit over safety is a recipe for disaster and likley a charge of gross negligence manslaughter if they continue on this path.

This really needs reporting to the homes licensing authorities.

thanks 2 users thanked Roundtuit for this useful post.
mihai_qa on 31/08/2021(UTC), mihai_qa on 31/08/2021(UTC)
Roundtuit  
#3 Posted : 30 August 2021 20:39:47(UTC)
Rank: Super forum user
Roundtuit

https://www.gov.uk/government/organisations/office-for-product-safety-and-standards

The reason this lot came in to being was the poor response from Whirlpool (and others) to white good fires

https://www.gov.uk/government/news/update-on-whirlpool-tumble-dryer-recall-progress

White goods were also cited as the cause of Grenfell.

I would say time to find a new employer if these are the senior management - profit over safety is a recipe for disaster and likley a charge of gross negligence manslaughter if they continue on this path.

This really needs reporting to the homes licensing authorities.

thanks 2 users thanked Roundtuit for this useful post.
mihai_qa on 31/08/2021(UTC), mihai_qa on 31/08/2021(UTC)
SammyK  
#4 Posted : 31 August 2021 08:01:35(UTC)
Rank: Forum user
SammyK

You definitely are in the right. Is there any way to escalate this to a more senior manager? Would be interested to see what your Fire Risk Assessment says also. I am presumming this is a residential care home, so if there is a fire risk with these dish washers that are used at night has this been looked into? 

A Kurdziel  
#5 Posted : 31 August 2021 08:13:08(UTC)
Rank: Super forum user
A Kurdziel

So you make a suggestion that something might be unsafe and without providing any evidence they argue it is “an  isolated incident” and try to stop you from investigating and they try  to “turn back time” by making you retract your email. Of course emails never disappear, and they could be assuming if something goes wrong then they dump the blame on you. Of course the powers that be(fire investigators HSE QCC etc ) are not stupid and they fully understand how craven and corrupt senior managers can be.    The interesting thing about the Grenfell inquiry is the evidence that the  management was rubbish but how naïve they were in thinking that they can get away with it.  Stick to your guns: have all of the dishwashers checked out to establish whether this is a one off or not.   Decisions should be based on facts not wishful thinking.

thanks 1 user thanked A Kurdziel for this useful post.
andrewcl on 02/12/2021(UTC)
Evans38004  
#6 Posted : 31 August 2021 09:14:01(UTC)
Rank: Forum user
Evans38004

I'm sat on the fence regarding this query and not sure which way to fall...

I fully understand where you and the other posts are coming form regarding white goods fire and the risk at night and would be interested in what the fire risk assessment states (was this conducted by you, or an independent person). Not sure whether quoting an issue with tumble dryers justifies banning dishwashers, it may be correct but would it help, or hinder your arguement with your management team !?!

The counter argeument is that suddenly (!?!) after one incident you've decided without discussing the matters with your facilities manager or your line manager to ban all "cheap" dishwashers - that you seem to be opposed to for a while. I presume that all the other 22 care homes were then placed in a situation whereby they, or the Facilities Manager, would have to go out and purchase new ones at a financial cost and this decision for extra financial outlay may have to be approved by oter senior managers or even board approval - a process that may involve ensuring that the products were robust, properly "specked", costed, budgeted, purchased and installed. A process that could normally take weeks or months (depending on the nature of the company / business) and in the interim each care home would have to find somone to hand wash all these dishes (up to 12 times / day) - if they have aternative dishwashing facilities. This may involve getting extra personnel in and the recruitement process for this could also take days / weeks. Not sure if the local care-home managers would appreciate your decisions / actions because of the extra activities required and they may have voiced their concerns regarding your edict too th Facilities Manager and your line manager too - even though you are protecting the business and their clients.

Probably correct safety decision, possible not best business decision and an agreement from the board / facilities manager to replace all these chear models within 1 to 3 months may have been a preferred option for all parties.

Kate  
#7 Posted : 31 August 2021 09:30:08(UTC)
Rank: Super forum user
Kate

You have given considered and reasonable advice and acted promptly to address a safety concern.

The best way of dealing with the situation now will depend on the internal politics and personalities.  It may involve some level of backing down and compromise.  There may be a case for getting an independent specialist in to do the investigation and offer recommendations, to overcome the difficulties that your credibility has evidently been challenged as they didn't like your advice and that positions may become entrenched.

Whatever transpires, you know you have acted with integrity so although you may feel unsupported, you can be proud of yourself.

Roundtuit  
#8 Posted : 31 August 2021 09:38:03(UTC)
Rank: Super forum user
Roundtuit

As part of your investigation did you look at:

- how the device had been installed? Most require gaps to allow for heat to dissipate from the appliance

- maintenance i.e. not letting filters become blocked allowing pumps to run dry, electrics getting covered with dust & debris

Perhaps using the manufacturers instruction manual as your situation control and an investigation technique will allow you to step back with grace from the initial cease & desist without actually recinding.

Roundtuit  
#9 Posted : 31 August 2021 09:38:03(UTC)
Rank: Super forum user
Roundtuit

As part of your investigation did you look at:

- how the device had been installed? Most require gaps to allow for heat to dissipate from the appliance

- maintenance i.e. not letting filters become blocked allowing pumps to run dry, electrics getting covered with dust & debris

Perhaps using the manufacturers instruction manual as your situation control and an investigation technique will allow you to step back with grace from the initial cease & desist without actually recinding.

N Hancock  
#10 Posted : 31 August 2021 14:17:08(UTC)
Rank: Forum user
N Hancock

Maybe jumped the gun a bit here but if you are responsible for the FRA make sure you reference the use of domestic appliances clearly in it.   I have this argument over and over with my facilities department.  We had 2 fire incidents with a domestic washer dryer over heating.  I have now made it clear that EHS recommend the use of industrial equipment a decision which they can or cant ignore at their peril. 

Edited by user 31 August 2021 14:18:21(UTC)  | Reason: Not specified

J Sullivan  
#11 Posted : 31 August 2021 14:33:35(UTC)
Rank: Forum user
J Sullivan

I would look at the age of the machines ( hours in use ) against what the manufacture recommends ... check the PAT testing and electrical condition reports for that site,  if all this stacks up to be ok then you should add your findings to the FRA.  Make the local responsible person for safety at that site and all other sites aware of your findings via a Near Miss 

At the very least each of the LRP should undertake some checks to ensure fire safety is not being compromised that’s their job ask them to advise you of the outcome  

   

A Kurdziel  
#12 Posted : 31 August 2021 15:31:48(UTC)
Rank: Super forum user
A Kurdziel

The problem with FRA especially those carried out by (some) external  consultants is that they don’t relate to what people are actually doing in an area and are based on some sort of abstract of what the room is for. The worst one of these I ever came across was for a lab which to no account of the many litres of flammable solvents it contained. The assessor insisted that the FRA related to the building fabric  not its use!  Something similar might have happened here with the building’s owners concluding that  building was safe based on the assumption that the dishwasher could not possibly catch fire. Of course, in the real world they might be  due to a faulty design or simply due to the hammering they get.  The point of risk assessment is to look at real, foreseeable  risks and risk assessment is an ongoing process so that when new information appears it must be evaluated. You might not need to replace all of the machines; it might be that the machines need more maintenance or repositioning(see Roundtuit’s comments on installing  the machines)  or some of the most heavily used machines should be replaced. The key thing is that the matter is investigated, and a way forward agreed. Simply saying that its not an issue  is very poor practice.

Roundtuit  
#13 Posted : 31 August 2021 18:37:16(UTC)
Rank: Super forum user
Roundtuit

Originally Posted by: N Hancock Go to Quoted Post
I have now made it clear that EHS recommend the use of industrial equipment a decision which they can or cant ignore at their peril.

White goods retailer £200 - £1,500 / Industrial equivalents £1,500 - £8,000

You get similar issues with all kinds of electrical devices for example drills, saws...

The difference is not the price nor the maker but the specification - even the "industrial" dish washers are sold on a place setting basis rather than cycles per day.

Roundtuit  
#14 Posted : 31 August 2021 18:37:16(UTC)
Rank: Super forum user
Roundtuit

Originally Posted by: N Hancock Go to Quoted Post
I have now made it clear that EHS recommend the use of industrial equipment a decision which they can or cant ignore at their peril.

White goods retailer £200 - £1,500 / Industrial equivalents £1,500 - £8,000

You get similar issues with all kinds of electrical devices for example drills, saws...

The difference is not the price nor the maker but the specification - even the "industrial" dish washers are sold on a place setting basis rather than cycles per day.

HSSnail  
#15 Posted : 01 September 2021 07:33:51(UTC)
Rank: Super forum user
HSSnail

Was I right to ask they stop using the machines of the same make and model?  Feeling very deflated and unsupported by management.

Unlike some from the limited information supplied i dont think there is enough information to give a definative answer.

For me you as the compitent person have assessed the situation and made a recmendation that the units are not used until a more detailed investigation is undertaken. Only you know the full reasons behind this but its a very reasonable safety stance to take as far as i can see, and surly thats the role of a safety advisor. Want to stop one isolated inscedent becomeing a trend.

Should you have sent the emails to the individual homes? I guess that depends on what authority the organisation gives you. I often make recomendations to my board, some they follow some they reject - thats their job - but i have done my bit with the recomendation.

thanks 1 user thanked HSSnail for this useful post.
A Kurdziel on 01/09/2021(UTC)
Oluremi  
#16 Posted : 04 September 2021 10:29:34(UTC)
Rank: New forum user
Oluremi

You are not wrong.If the fire had escalated and caused death or serious injury ,I am sure you might have been called up for questioning.The fact remains that health and safety interventions remain unappreciated until something big happens.

Ian Bell2  
#17 Posted : 05 September 2021 20:18:44(UTC)
Rank: Super forum user
Ian Bell2

If you are of the opinon that the dishwasher is not up to the job, then arguably it/they do not comply with Reg 4 of PUWER.

Even better if there is information in the machine handbook that outlines the machines intended operation/frequency of use etc.

​​​​​​​

thanks 1 user thanked Ian Bell2 for this useful post.
CptBeaky on 06/09/2021(UTC)
peter gotch  
#18 Posted : 06 September 2021 12:20:24(UTC)
Rank: Super forum user
peter gotch

Mhuirem - you could try a different tack.

We get regular adverts on the media telling us never to leave our white goods running unattended.

Of course those ads don't mean some "white goods" such as the fridge freezer, but rather the washing machines and tumble driers that have a documented history of going on fire.

I don't know how robust industrial equivalents are in terms of reliability and not causing fires, but perhaps you could suggest that if your employer does not want to replace domestic white goods with industrial equivalents, they should reorganise use so that it is subject to regular oversight.

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