Rank: Forum user 
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Morning All, In the world of 9001, would a vehicle breakdown be considered as an NCR ? Also, machinery/Plant - diggers, dumpers etc ?
I guess there is a case for them being NCR's if they're not maintained/serviced etc Edited by user 14 November 2023 10:03:51(UTC)
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Rank: Super forum user
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NCRs should be for documented procedures that have not been followed, particularly, but not always, if a negative outcome is the result. So if you have a documented maintenance schedule as part of your management system which has not been followed resulting in an unwanted breakdown then that could be considered an NCR.
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Rank: Super forum user 
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Machine breakdowns are not usually recorded in NCR systems (although in some cases their effects might be), but it is entirely in keeping with ISO 9001 to record and track the prevalence of them and to investigate their causes, without necessarily calling them NCRs or treating them in exactly the same way.
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 1 user thanked Kate for this useful post.
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Rank: Super forum user 
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At one employment we did use non-operational line time as a KPI for the Quality Management System with the mind-set that if we were prevented from producing to schedule then "customer satisfaction" would decline as we would be unable to meet delivery to promise commitments.
It was also used to curb and educate over enthusiastic delivery promises - you can't theoretically run a machine at or above 100% available hours and you can't practically run the line at anything approaching 100% available hours (change over, set-up, maintenance all need line time).
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Rank: Super forum user
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At one employment we did use non-operational line time as a KPI for the Quality Management System with the mind-set that if we were prevented from producing to schedule then "customer satisfaction" would decline as we would be unable to meet delivery to promise commitments.
It was also used to curb and educate over enthusiastic delivery promises - you can't theoretically run a machine at or above 100% available hours and you can't practically run the line at anything approaching 100% available hours (change over, set-up, maintenance all need line time).
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Rank: Super forum user
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When you work to a quality system like ISO 9001 or 450001, you have to assume that things will not work perfectly every time, so accidents might happen. The system is about how you deal with those accidents and in particular how you investigate, establishing a root cause and what measures you take to prevent reoccurrence in the future, thus ensuring continuous improvement, which is what these systems are really about. An NCR would be generated if following the accident nothing happened: no report, no follow up no lessons learned.
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1 user thanked A Kurdziel for this useful post.
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