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llsedwards  
#1 Posted : 10 May 2021 12:18:18(UTC)
Rank: New forum user
llsedwards

Hi everyone.  I am interested in hearing other's experience of stress risk assessments within their own organisation.  A few years ago, all line managers were asked to complete stress risk assessment training following by conducting a stress risk assessment for their team. The idea behind this was to identify areas of stress and like with any risk assessment, assess and apply controls to try and eliminate or reduce as much as possible.

A recent look into the effectiveness of this showed that approximately 70% attended the training, and of those 70% approximately 60% went ahead and conducted the risk assessment.  So out of 60 Managers, 25 team stress risk assments were produced.

Before I start looking to roll out a second wave of training, refresher training and new assessments, I would be interested in hearing other's experience of this and why theirs was more or less successful than they anticipated.

Also, if others have done something different than any information woudl be useful.

Many Thanks 

A Kurdziel  
#2 Posted : 10 May 2021 12:36:51(UTC)
Rank: Super forum user
A Kurdziel

Any risk assessment including a stress risk assessment is of itself not much use; it is what you do after having identified the risk that’s important. With stress the issues are not straightforward  where one simple control measure can deal with the problem. People are stressed out for a variety of reasons, which are often nothing to do with the workplace,  over which the employer has little control.  Dealing with stress is down the organisation’s culture and also individuals. The organisation has to decide how to deal with “strong managers” who might be perceived by others as bullies  and factors like how to adapt to the current pandemic. The risk assessment bit is easy; it, get’s harder after that.

stevedm  
#3 Posted : 10 May 2021 14:09:32(UTC)
Rank: Super forum user
stevedm

One of the issues with Stress risk assessments and the organisation is that it is an individual thing..some people can be impacted higher than some with the same or similar task...so having a process is good, having the team RA that can feature in your overall is also good but the application is really down to when your people are off and carrying this out before the second bout of absence to determine the required adjustments in the individuals work...

For me I would perhaps do a review workshop and see if the concentious ones feel that the ground overall in the org has shifted to maybe update the overall with some of the potential human interaction and return to office work issues?

I have come across 3 where we have had to look at additional controls due to the aledged fear of the return to the office...which was actually related to thier own home situation not the workplace..

thanks 1 user thanked stevedm for this useful post.
A Kurdziel on 10/05/2021(UTC)
peter gotch  
#4 Posted : 10 May 2021 14:40:50(UTC)
Rank: Super forum user
peter gotch

Lisa, there is also the problem as to whether the line manager (alone) is best placed to do the assessment. he or she might be exacerbating the risks and either doesn't recognise this, or unlikely to confirm it on paper.

Then, as previously mentioned there is the issue of culture. As example, if people are working too many hours, this might be because the culture influences working longer rather than smarter.

This may depend on how performance is measured. As example a worker may produce widgets in a system where there is inevitably downtime for reasons good or bad. One good reason would be that you ask them to do some training. One bad reason is that you don't give them the tools to work as efficiently as they could.

So, if they say work 40 hours per week, you can measure the widgets in different ways. One way would be to measure how many hours they are widgeting, so that if you give them a target of 80% if person A widget fosr 28 hours (70%) they might be seen as underperforming but in contrast if person B widgets for 36 hours (90%) they are seen as gold star performers EXCEPT that if they produce 50% sub-standard widgets they might not be doing what you really want AND they might not being completing that training that you wanted to do (as production is king).

There is the additional problem that they might be recording their hours differently. Person A may be diligently working their 40 hours, but only widgeting 28 hours due to organisational deficiencies (which you NEED to know about!). Person B may have sidestepped those deficiencies by working 50 hours but only booking 40 - this means that even if their output is all good widgets, they are NOT telling you about the problems you have presented them with. This means that you are less likely to recognise and address those problems. If you don't do so, then you are likely to be stressing the workers.

In contrast you could measure how many good widgets they produce. If 80% on the previous measure equates to 1000 good widgets, then the underperformer is perhaps producing 850 and the star 1050 AND doing that training.

If you give them the right tools AND the right raw materials (which might be partly processed widgets) then if your target is good widgets the person can do them when they wish. If they are in control of the pace of working, they are likely to be less stressed. 

stevedm  
#5 Posted : 11 May 2021 06:10:29(UTC)
Rank: Super forum user
stevedm

But to answer your OP Lisa...awareness and escalation training for managers and front line supervisors completed and refreshed every 3 years or when changes...no RA done by them.  The escalation process involved EHS, HR and OH...if necessary Manager carries out the individual screening as they know the individual then supported with more indpeth if necessary from EHS/HR/OH..OH works directly for EHS and HR separate..sometimes it comes direct from OH when reviewing task medicals etc as I find more people talk openly to medical professional (in most cases)...other times part of absence monitoring...we decided a long time ago that culture monitoring should not be specific but should be part of existing employee culture survey run by HR annually...not perfect but I think overall pragmatic..

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