Posted By Adrian Watson
Dear Mike,
Whilst hot desking is in theory a good idea, there are a number of pitfalls as you are in no doubt aware!
In addition to the obvious problems of the ergonomics of the workstations, such as keyboards, desks, chairs, foot rests etc, individual variances must be considered, such as left handed, myopic, very short and very tall people, as well as:
1. Where do persons store their day-to-day papers and files. If you don't make arrangements they'll claim desks as people need their personal space and territory.
2. When docked is there full access to all software, on all computers, if not you'll have bottle necks whilst waiting for critical access. Additionally have all the issues around software licenses, computer security (both hard and soft) and data protection been thought through.
3. Does your hot desking take account for peak loading, such as first thing am, mid day and end of the day, as well as weekly and monthly peaks. Either carry out a proper study or aim for 70% of the personnel load, and review it over a year. Don't ask me why 70%, but it usually works!
4. Have you consulted with the workforce and got their views or is it a bright idea from the top that is being imposed. If it is being imposed, you'll have real problems. If it is being imposed, stop, inform the workforce that it going to happen, but that you want and need their help and assistance to make it work. Involve them, listen and act upon their suggestions, as the'll make it work or fail!
Regards Adrian Watson