You are both wrong IMHO! There is no legal requirement to undertake H&S training on a specified time scale in a retail environment.

Hi I work for a regional retail bakery business with just over a 150 shops including some cafes. I decided to have varying degrees of refresher training requirements depending on the piece of equipment or task after conducting risk assessments. This means we have some tasks/equipment which require staff to be refresher trained annually such as slip, trips and fall prevention, manual handling, using certain chemicals or fire safety/prevention while other tasks or equipment require staff to be refresher trained every two/three years such as baking pasties, using certain cleaning chemicals or certain equipment. This seems to work well as it tends to concentrate the minds of managers into the important areas which need to be controlled as they lead to the most loss time accidents or serious injuries.

chillidogg, you need to seek rationale from the person(s) who has implemented/communicated this with your organisational policy arrangements, PGra follows a practicable approach which is how we operate.

Because, to paraphrase Oscar Wilde, "The use of Health and Safety is the last bastion of a scoundrel" Rodger Ker