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stuie  
#1 Posted : 28 November 2013 19:13:15(UTC)
Rank: Super forum user
stuie

Hi,
Anyone else having a real struggle to log in to the forums since the 'improvements' to the website? I keep getting redirected and in a loop of new browser windows etc.
I guess by the lack of posts that this may well be the case - shout up if you are not here!!!
Stuart
martinw  
#2 Posted : 28 November 2013 19:17:27(UTC)
Rank: Super forum user
martinw

No - got straight in. Must have sorted it just now.
Craig Darlison  
#3 Posted : 28 November 2013 19:35:04(UTC)
Rank: Guest
Guest

Hi Stuie

Can I firstly apologise for the ongoing issues with the website and the forums. We are working hard with our Partners to resolve all issues and we have some unexpected challenges that we are working on.

If you can try clearing the cache (your temporary internet files / browsing history) and hopefully this will resolve the issue.

Again apologies to you and all other forum users for this prolonged interruption to service

Time to plug back in and tackle the next gremlin…

Kind regards

Craig
IOSH

Edited by user 28 November 2013 19:35:35(UTC)  | Reason: Not specified

Jane Blunt  
#4 Posted : 28 November 2013 20:33:58(UTC)
Rank: Super forum user
Jane Blunt

There are some problems I think. I get a login page that is not associated with the forums, and it won't accept my email, only my screen name. When I have put in my name and password it takes me to the Home page instead of the forums.
Steve Granger  
#5 Posted : 28 November 2013 20:51:36(UTC)
Rank: Super forum user
Steve Granger

ditto - but got here after a couple of tries - just a few ripples in the new carpet I think.
chris42  
#6 Posted : 28 November 2013 21:13:23(UTC)
Rank: Super forum user
chris42

I got in the same way as Jane, I don't know the email and password route, so its good for me. The discussion forum page no longer has a log in option.

Guess they are still working on it.

The bit reminding me I have not paid seems to work :o(

IOSH have their priorities right.
chris42  
#7 Posted : 28 November 2013 21:15:02(UTC)
Rank: Super forum user
chris42

And no log out option on the discussion page.
Craig Darlison  
#8 Posted : 28 November 2013 21:22:36(UTC)
Rank: Guest
Guest

Hi all

I’ll get all behaviours of login pages checked tomorrow and the issue once identified logged. If you come across the login page with the issues please send the URL to webhelp@iosh.co.uk.

Logout should be displayed just below your screen name in the top right hand corner, if this isn’t the case please could you send details (including the browser you are using) to webhelp@iosh.co.uk

Many thanks for your continued support

Craig
John M  
#9 Posted : 28 November 2013 22:05:52(UTC)
Rank: Super forum user
John M

All very amateurish - who is paying for this fiasco?
Jon
Jane Blunt  
#10 Posted : 29 November 2013 07:14:18(UTC)
Rank: Super forum user
Jane Blunt

Thank you Craig. the screen name issue is important as I am sure there are plenty of people who do not know what their screen name is. These are likely to be the group of people who survived the last web page changes in 2009, where the screen names got changed arbitrarily by the 'system' to fairly random things.
CarlT  
#11 Posted : 29 November 2013 08:37:17(UTC)
Rank: Forum user
CarlT

I was not able to get in for a couple of days but ok now,
The log in/out on the discussion page would be helpful.
I don't think the disparaging comments in an earlier post are particularly constructive or warranted. I am sure you will get it all sorted in due course Craig.
MEden380  
#12 Posted : 29 November 2013 08:52:17(UTC)
Rank: Super forum user
MEden380

Eventually logged on - but every thing is taking its time to load - hope it improves
Canopener  
#13 Posted : 29 November 2013 09:02:05(UTC)
Rank: Super forum user
Canopener

It's not the end of my world however, some of us will remember that the last time that IOSH did a similar update, there were also significant problems. They don't seem to have learnt.

Surely it's not beyond the wit of their 'provider' to test or parallel run this before hand.

I would be embarrassed!

As for who is paying? I wold assume the fee paying IOSH members!
Zyggy  
#14 Posted : 29 November 2013 10:36:47(UTC)
Rank: Super forum user
Zyggy

I had the same problem as others this morning; very slow to load & when asked for my e-mail address, it was rejected, but writing in my screen name instead + the usual password got me in!
DavidGault  
#15 Posted : 29 November 2013 11:02:15(UTC)
Rank: Forum user
DavidGault

I had to try three times to get on and the login process was very slow.
hilary  
#16 Posted : 29 November 2013 11:32:05(UTC)
Rank: Super forum user
hilary

I just got straight in - no problems
A Kurdziel  
#17 Posted : 29 November 2013 12:11:06(UTC)
Rank: Super forum user
A Kurdziel

I was alright until I tried to reaply to a post and then the whole thing just locked me out.
has this worked?
John M  
#18 Posted : 29 November 2013 12:20:18(UTC)
Rank: Super forum user
John M

Locked me out twice this morning then crashed computer on third attempt. Sterling progress indeed!

Jon
Bill6152  
#19 Posted : 29 November 2013 13:37:41(UTC)
Rank: Forum user
Bill6152

same for me tried logging in takes quite a while then crashes. Did they really test this fully before making the changes?
JJ Prendergast  
#20 Posted : 29 November 2013 13:38:45(UTC)
Rank: Super forum user
JJ Prendergast

While the upgrade was being carried out - they could have come up with a better colour scheme for the corporate colours.

Ugh!! hate he lime green & turquoise
colinreeves  
#21 Posted : 29 November 2013 14:07:50(UTC)
Rank: Super forum user
colinreeves

I can only seem to log-in via the main IOSH page. There is a link to allow me to log-in to the forums using my user name and password, but it just loops back to the main IOSH page. Frustrating.

Also, last couple of the days the site seems to freeze with a nice hourglass - ended up just closing down the browser and getting on with my work.

Something needs to be donew to improve matters ....
Ron Hunter  
#22 Posted : 29 November 2013 18:35:53(UTC)
Rank: Super forum user
Ron Hunter

Things may be affected by the version of IE Explorer you run, or you may need to enable cookies - apparently.
Steve e ashton  
#23 Posted : 29 November 2013 23:10:48(UTC)
Rank: Super forum user
Steve e ashton

Yeah - the discussion pages MUST have a log in / log out function. My E Mail Address is NOT the forum name I use on the forum....And this is not just whinging about change. I do not want to use my (very long) E Mail address every time I Log in. Is it the same IT 'consultants' who have arranged this change?

Very poor.

Must do better
Steve e ashton  
#24 Posted : 29 November 2013 23:24:26(UTC)
Rank: Super forum user
Steve e ashton

And - I'm sure I could previously see the thread title when posting a response... Now its gone, I don't know where I am!
Steve e ashton  
#25 Posted : 29 November 2013 23:36:29(UTC)
Rank: Super forum user
Steve e ashton

sorrrrry...

Just realised the thread title IS still visible..... Now, how do I get out of here?
Jane Blunt  
#26 Posted : 30 November 2013 07:45:17(UTC)
Rank: Super forum user
Jane Blunt

Steve - it took me a while to spot the thread title when I used the 'post reply' button - it is hidden in the breadcrumbs.

The login won't accept my email anyway, which is bizarre.

What is more scary is that MYIOSH has disappeared for my login. I get the 'page not found' error.
johnmurray  
#27 Posted : 30 November 2013 09:15:41(UTC)
Rank: Super forum user
johnmurray

No thread title visible on this reply..
Log-in was via an email/password combination, that accepted a username/password combination but not email/password.
I disabled all browser protection and no change.
System: Desktop/Linux OS/Firefox 3.6.24
Bruce Sutherland  
#28 Posted : 30 November 2013 11:40:11(UTC)
Rank: Forum user
Bruce Sutherland

I had no problems at all - and other than the work taking far longer than the message stated it would had no concerns

Google Chrome on windows 7

To be fair a developer should have tested using using the most common products and if people have problems with for example XP and early versions of IE then that would seem poor, as whilst they may be old I would guess they still have a significant market share. Whilst I applaud use of linux and firefox then certainly if I was a developer I think I would specify what I was designing for and there will undoubtedly be some software that is out of that definition.


I doubt in a B2B envi
malcarleton  
#29 Posted : 01 December 2013 16:00:51(UTC)
Rank: Forum user
malcarleton

I got in with no problems and I think the site looks better.
colinreeves  
#30 Posted : 02 December 2013 13:41:54(UTC)
Rank: Super forum user
colinreeves

Bruce Sutherland wrote:
I had no problems at all - and other than the work taking far longer than the message stated it would had no concerns

Google Chrome on windows 7

To be fair a developer should have tested using using the most common products and if people have problems with for example XP and early versions of IE then that would seem poor, as whilst they may be old I would guess they still have a significant market share. Whilst I applaud use of linux and firefox then certainly if I was a developer I think I would specify what I was designing for and there will undoubtedly be some software that is out of that definition.


That is not the problem -m use vanilla Windows 7 Professional and Internet Explorer 8 - both very standard programmes.

colinreeves  
#31 Posted : 02 December 2013 13:42:58(UTC)
Rank: Super forum user
colinreeves

Oh for an "edit" button .....
shauncampbell  
#32 Posted : 02 December 2013 16:55:51(UTC)
Rank: Forum user
shauncampbell

Help I cannot even get into MYIOSH any more and all pages loading very slowly, looking at doing the open assessment in Jan and now getting very worried if I cant access the pages properly!!!!!!
Jane Blunt  
#33 Posted : 02 December 2013 18:31:11(UTC)
Rank: Super forum user
Jane Blunt

shauncampbell wrote:
Help I cannot even get into MYIOSH any more and all pages loading very slowly, looking at doing the open assessment in Jan and now getting very worried if I cant access the pages properly!!!!!!


You are not alone. I cannot get MyIOSH any more either, and the site tends to grind to a halt at intervals. I have notified the webteam of my problems with MyIOSH.
johnmurray  
#34 Posted : 02 December 2013 19:06:10(UTC)
Rank: Super forum user
johnmurray

¨ Whilst I applaud use of linux and firefox then certainly if I was a developer I think I would specify what I was designing for and there will undoubtedly be some software that is out of that definition¨

Really?
But firefox is only a few percentage points lower than IE in the browser-usage stats.
The most widely used OS is Windows XP, and the OS has nowt to do with the site display or operation..
Chrome is the most popular browser.
I prefer Linux because I have not the time to pee-about with antivirus junk..and it starts in under a minute from boot..and itś free!
My other d/top runs XP, bought new and legitimate, and after 6 years MS has still not activated it. That´s efficiency for you.
Ciaran Delaney  
#35 Posted : 02 December 2013 19:21:50(UTC)
Rank: Super forum user
Ciaran Delaney

Moderators, can we take this INSIDE THE MEMBERS AREA please.

John M  
#36 Posted : 02 December 2013 23:15:01(UTC)
Rank: Super forum user
John M

Tried 5 times today with varying degrees of failure.

Slow, cumbersome and eventual lock out.

A shambles and an embarrassment I guess.

Why not review their contract and get shut of them for incompetence?

Jon
Clairel  
#37 Posted : 03 December 2013 13:41:18(UTC)
Rank: Super forum user
Clairel

Ciaran Delaney wrote:
Moderators, can we take this INSIDE THE MEMBERS AREA please.



Yes, heaven forbid that the big wide world would see that IOSH ever has problems eh Ciaran!

First time I've managed to get on the forum since this upgrade. Shambolic springs to mind.
colinreeves  
#38 Posted : 03 December 2013 13:41:53(UTC)
Rank: Super forum user
colinreeves

Ciaran Delaney wrote:
Moderators, can we take this INSIDE THE MEMBERS AREA please.



Why? There are a number of forum members who are not IOSH members and the forum problems affect them as well!
johnmurray  
#39 Posted : 03 December 2013 16:25:58(UTC)
Rank: Super forum user
johnmurray

Funnily enough, I can log-in by using my username in the email-entry window!
chris42  
#40 Posted : 03 December 2013 16:41:42(UTC)
Rank: Super forum user
chris42

Give them a break they are after all trusted partners - whoever "they" may be.

Seriously it does seem to be improving, you don't have half a dozen windows open at the same time anymore.
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