Posted By Alec Wood
Hi Tony
Contruction may be a different case, in my submissions to the forums I comment on my own experience only, which is in a manufacturing environment. In this environment, the directives from senior management are for a strong health & safety policy implementation, and for efficient high volume production.
HR as a department have performance targets set on the implementation and support of all company policies including health & safety, and it is therefore easier to get support in its implementation in this environment, as well as being easier to secure resources. Also, senior management seem more integrated with this department, and easier to approach, communicate with and seek the support of if necessary, partly because they share the same office space as HR. On the shop floor they seemed much more remote, and I had generally less contact with them and so I was less likely to seek their support.
In the line management environment, production in my case, the key performance indicators (KPI) are production efficiency, volumes and quality, which determine operating profit. As such, line managers find their emphasis is naturally more on these issues, and may see any diversion of focus or resources as threatening to acheivement of their department KPI. It would be wrong to insinuate that they are not safety focussed, it's just that the hour-by-hour issues they face are volume/efficiency/quality, with safety probably accounting for 10% or less of their working time. I have also found my company's line management more receptive of my input now that I am not in their department, since they no longer think that I should be equally focussed on output volumes as the department's main KPI.
I wouldn't be without my time spent under line management though, because it has allowed me to develop the just the kind of working relationships which you highlighted in your last posting. Practical knowledge is something that can be gained in a number of ways, but it is vital. Not only does it make you develop procedures more practical in their nature and realistic implementation plans, but it helps gain support for your input from the guys on the ground. Under HR management, these relationships must still be formed, but how you go about it would be different.
In summary I would say that their are pros and cons on both sides. In my experience HR has been a better, more productive working environment, but I can see how line management may be better in some other organisations or situations. I guess there is no general rule for which is better in all cases.
As ever, this is just my humble opinion..........
Alec Wood
Samsung Electronics Mfg UK Ltd