Posted By Bev Gerry, I don't know what line of business you are in, but in a reception area, you may need to include something along the lines of personal security, ie likelihood of verbal / physical abuse from irate members of the public, customers etc. They may also be a target if they receive or handle money. Consider also lone workers if it is a small reception with only one person in it - they often arrive before anyone in the morning and leave after everyone at night, therefore they are unlocking and setting alarms etc and may be in the building on their own for some of the time. Depending on what your setup is, receptionists are often the first point of call for deliveries, so you may like to consider manual handling, including parcels coming in and being sent out. Other than that, there's probably not many differences from normal office workers. Best wishes.

Posted By Aidan Toner Disability Provison?? Some interesting stuff Laurie-But how does the 'lower wheelchair friendly work surface' fit in with the suggested controls to make a reception counter more difficult to reach over or traverse.