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Dealing with Aggressive Domestic Customers - Powerpoint Request
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#1 Posted : 31 January 2006 14:43:00(UTC)
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Posted By adam edwards Does anyone have a Powerpoint which could be tailored to illustrate some of the techniques for defusing potentially violent situations or handling aggressive people (Utility sector)? Many thanks
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#2 Posted : 31 January 2006 15:27:00(UTC)
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Posted By Frank Hallett Adam - give the Dept of Work & Pensions a call. Their courses for dealing with violent claimants are probably exactly what you need. Frank Hallett
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#3 Posted : 31 January 2006 15:56:00(UTC)
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Posted By Ron Hunter I suggest that a video/DVD would be much better for demonstration of this. If you're in the business, the usual suspects are in the magazine ads!
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#4 Posted : 31 January 2006 16:51:00(UTC)
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Posted By The toecap Check with the Suzy Lamplaugh trust. I think that's how its spelt. We bought a video of them. It was quite good
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#5 Posted : 31 January 2006 17:20:00(UTC)
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Posted By Gilly Margrave It's spelt Suzy Lamplugh http://www.suzylamplugh.org/home/index.shtml They do a huge range of personal safety training stuff including a leaflet called Working Safely in Other People's Homes and a video called First Steps to Personal Safety at Work which includes stuff about home visits. Gilly
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